| Description |
1 online resource |
| Bibliography |
Includes bibliographical references (pages 237-241) and index. |
| Summary |
No more "checking for feet." This illuminating guide gets people to tell the truth at the meeting--not in the bathroom afterwards. Almost everybody does it--lie, that is. In one recent survey 93% of people admitted to lying regularly at work! Why? Because it's safer than telling the truth. Sadly, organizations cannot succeed in this poisonous world of half-truths, strategic omissions, and doctored information. To function optimally, businesses must create an environment where people feel free to tell the truth, no matter how disturbing. Only then can organizations unleash the responsiveness, creativity, and enthusiasm necessary to achieve their goals. This unique book shows how, using the formal process of "dialogue," such a place can be built. In a lively discussion, the author shows managers how to use this technique to encourage truth-telling by reducing fear, prompting self-examination, and opening minds * build trust where suspicion and cynicism held sway * inspire individuals to think and learn as a group * help groups talk through tough issues and move to collaborative action |
| Contents |
Dialogue Defined -- Why Dialogue? -- Shooting in the Dark -- Thinking New Thoughts -- The "Real Problem" -- Dialogue Skills for Dangerous Truths -- Learning Schmearning -- Reengineering Communication -- If People Were Cows -- Collective Learning Disabilities -- Coherence -- Group Self-Awareness -- Collective Introspection -- Shared Action -- How Hard Can It Be? -- What's the Big "D"? -- Finding a Choir to Preach To -- Selling Dialogue -- Go Big Picture and Benefits -- Remember a Time When -- A Credible Process -- Mapping the Mental Terrain -- Making Dialogue User-Friendly -- The Five Stages of Dialogue -- Group Dynamics 101 -- Conflict as a Raw Material to Innovation -- A Picture Is Worth a Thousand Words -- Form, Storm, Norm, and Perform With a Developmental Twist -- False Clarity -- When the Group Doesn't Wanna Go There -- Expanding Personal Responsibility -- Resistance Is Natural -- Sounds Like a Personal Problem -- Paths of Least Resistance -- The Four Group Escape Strategies -- The "Flight" Avoidance Strategy -- The "Fight" Avoidance Strategy -- The "Pairing" Avoidance Strategy -- The "Dependency" Avoidance Strategy -- When the Ego Doesn't Wanna Hear It -- Developing Mental Agility -- The Four Individual Escape Strategies -- Tenacity -- Factumptionism -- Reductionism -- Distancing -- Brain Training -- With All That Going Against You: The How-To's of Dialogue -- Before You Begin -- Cornfield and a Shotgun -- Can't Make 'Em Drink -- Thirsty? -- Speed Kills -- Quality Can Be Inconvenient -- Being There. |
| Subject |
Dialogue analysis.
|
|
Communication in small groups.
|
|
Analyse du dialogue. |
|
Communication dans les petits groupes. |
|
Communication in small groups |
|
Dialogue analysis |
|
CONVERSATION. |
|
VERBAL COMMUNICATING. |
|
GROUP DYNAMICS. |
|
EMPLOYEE RELATIONS. |
| Other Form: |
Print version: A safe place for dangerous truths. New York : AMACOM, [1999] 0814404790 (DLC) 99013992 |
| ISBN |
9780814438107 (ebook) |
|
0814438105 |
|
0585042535 (electronic bk.) |
|
9780585042534 (electronic bk.) |
|
9780814404799 |
|
0814404790 |
| Music No. |
MWT11647288 |
|
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