| Description |
1 online resource (228 pages) |
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text file |
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text file rda |
| Summary |
Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects. In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: "We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don't blame the millennials! We have seen the enemy, and it is all of us." |
| Subject |
Customer relations.
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Consumer satisfaction.
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Communication in marketing.
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Consumer behavior.
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Consommateurs -- Satisfaction. |
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Communication en marketing. |
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Consommateurs -- Comportement. |
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Communication in marketing |
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Consumer behavior |
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Consumer satisfaction |
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Customer relations |
| Added Author |
Winget, Larry, writer of foreword.
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| Other Form: |
Print version: Avrin, David. Why customers leave : (and how to win them back) Newburyport, Massachusetts : Career Press, 2019 228 pages 9781632651518 (DLC) 2018050816 |
| ISBN |
9781632651518 |
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1632651513 |
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1632658372 |
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9781632658371 (electronic bk.) |
| Standard No. |
9781632658371 |
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