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Author Benjamin, Susan, 1957-

Title Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities / Susan F. Benjamin.

Publication Info. New York : McGraw-Hill, [2008]
©2008
Bookmark link: https://library.naperville-lib.org:444/record=b1006381~S1
Location Call No. Status
 95th Street Adult Nonfiction  158.26 BEN    AVAILABLE
 Nichols Adult Nonfiction  158.26 BEN    DUE 05-03-24
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Description xi, 226 pages ; 21 cm
Series Perfect phrases series.
Contents What you need to know -- Perfect phrases for communicating with difficult coworkers -- Perfect phrases for communicating with difficult bosses -- Perfect phrases for communicating with difficult employees -- Perfect phrases for communicating with difficult customers -- Perfect phrases for communicating with difficult venders and employees from other departments.
Subject Interpersonal relations.
Interpersonal communication.
Conflict management.
ISBN 0071493042
9780071493048
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