| Description |
1 online resource (xiv, 239 pages) |
| Series |
Perfect phrases |
|
Perfect phrases series.
|
| Contents |
Pt. 1. Succeeding at customer service -- pt. 2. Dealing with specific customer situations -- pt. 3. Social media and customer service. |
| Summary |
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers. |
| Subject |
Customer services.
|
|
Customer services -- Terminology.
|
|
Service à la clientèle. |
|
Service à la clientèle -- Terminologie. |
|
Customer services |
| Genre |
Terminology
|
| Other Form: |
Print version: Bacal, Robert. Perfect phrases for customer service. 2nd ed. New York : McGraw-Hill, ©2011 9780071745062 (DLC) 2010029977 (OCoLC)613427921 |
| ISBN |
9780071759298 (electronic bk.) |
|
0071759298 (electronic bk.) |
|
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