| Description |
xiii, 108 pages : illustrations ; 21 cm |
| Series |
McGraw-Hill professional education.
|
| Contents |
Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent: get it done -- Understand the second intent: get it right -- Understand the third intent: get along -- Understand the fourth intent: get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the best in the tank -- Bring out the best in the sniper -- Bring out the best in the know-it-all -- Bring out the best in the think-they-know-it-all -- Bring out the best in the grenade -- Bring out the best in the yes person -- Bring out the best in the maybe person -- Bring out the best in the nothing person -- Bring out the best in the no person -- Bring out the best in the whiner -- Take the first three action steps. |
| Subject |
Interpersonal relations.
|
|
Interpersonal communication.
|
|
Psychology, Industrial.
|
| Added Author |
Kirschner, Rick.
|
| Other Title |
Dealing with difficult people : twenty-four lessons for bringing out the best in everyone. |
| ISBN |
007146333X |
|
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