Title The Zappos experience : 5 principles to inspire, engage, and wow / Joseph A. Michelli. [O'Reilly electronic resource]

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Description	1 online resource
Note	Title from title screen.
Bibliography	Includes bibliographical references and index.
Subject	Zappos.com (Firm) -- Management.
	Zappos.com (Firm)
	Customer services.
	Electronic commerce -- Management.
	Mail-order business -- Management.
	Retail trade -- Management.
	Service à la clientèle.
	Commerce électronique -- Gestion.
	Vente par correspondance -- Gestion.
	Customer services
	Electronic commerce -- Management
	Mail-order business -- Management
	Management
	Retail trade -- Management
	Commerce.
	Business & Economics.
	Marketing & Sales.
Other Form:	Print version: Michelli, Joseph A., 1960- Zappos experience. New York : McGraw-Hill, ©2012 9780071749589 (DLC) 2011018031 (OCoLC)721903758
ISBN	9780071752473 (electronic bk.)
	0071752471 (electronic bk.)
	1283311194
	9781283311199

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