| Description |
1 online resource. |
| Series |
The WorkSmart series |
|
WorkSmart series.
|
| Summary |
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service |
| Subject |
Telephone in business.
|
|
Customer services.
|
|
Téléphone dans les affaires. |
|
Service à la clientèle. |
|
Customer services |
|
Telephone in business |
| Other Form: |
Print version: Great customer service on the telephone New York : AMACOM, American Management Association, c1992. (DLC) 92022159 |
| ISBN |
9780814415801 ebook |
|
0814415806 |
|
0585039933 (electronic bk.) |
|
9780585039930 (electronic bk.) |
|
9780814477953 |
|
081447795X |
|
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