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Service-level agreements.
1 2004 Business service management best practices Darmawan, Budi. Austin, TX : IBM, International Technical Support Organization, ©2004. available online Save to My List Full Record More Resources 80245973
2 2010 Service Level Agreements : a Legal and Practical Guide. Desai, Jimmy. Ely : IT Governance Pub., 2010. available online Save to My List Full Record More Resources 700706561
3 2004 Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager Austin, TX : IBM, International Technical Support Organization, ©2004. available online Save to My List Full Record More Resources 80244117
4 2017 Service level manager : careers in IT service management Sansbury, John, author. Swindon, UK : BCS Learning & Development, [2017] available online Save to My List Full Record More Resources
5 2013 SOA policy, service gateway, and SLA management [Poughkeepsie, NY] : [IBM Corp., International Technical Support Organization], 2013. available online Save to My List Full Record More Resources 878078104
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