| Description |
1 online resource (1 volume) : illustrations |
| Note |
A study guide to accompany the author's Service management. |
| Summary |
With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management , this workbook-style book includes chapter learning objectives, chapter summaries, chapter questions, reviews of key terms and concepts, additional cases and examples, discussion questions, and more. |
| Subject |
Service industries -- Management -- Study guides.
|
|
Business logistics -- Study guides.
|
|
Services (Industrie) -- Gestion -- Guides de l'étudiant. |
|
Logistique (Organisation) -- Guides de l'étudiant. |
|
Business logistics |
|
Service industries -- Management |
| Genre |
Study guides
|
| Added Author |
Render, Barry.
|
|
Haksever, Cengiz.
Service management.
|
| ISBN |
9780133088915 |
|
013308891X |
|
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