| Description |
1 online resource (xviii, 414 pages) : illustrations. |
| Series |
For dummies |
|
--For dummies.
|
| Contents |
Salesforce.com For Dummies, 4th Edition; About the Authors; Dedications; Authors' Acknowledgments; Contents at a Glance; Table of Contents; Introduction; Part I: Salesforce Basics; Part II: Keeping Track of Customer Relationships; Part III: Driving Sales with Sales Cloud; Part IV: Optimizing Marketing with Sales Cloud; Part V: Delighting Customers with Service Cloud; Part VI: Measuring Overall Business Performance; Part VII: Designing the Solution with Force. com; Part VIII: The Part of Tens; Index. |
| Summary |
The ideal introductory reference on salesforce.com--now fully updated throughout!. As the global leader in on-demand customer relationship management (CRM), salesforce.com helps companies all over the world manage their sales, marketing, and customer service and support operations. Written by two salesforce.com insiders, this straightforward introduction clearly explains how to organize contacts, log activities with contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more.: Walks you through the benefit. |
| Subject |
Salesforce (Online service)
|
|
Customer relations -- Management.
|
|
Salesforce (Serveur) |
|
Salesforce (Online service) |
|
Customer relations -- Management. |
|
Customer relations -- Management |
|
Salesforce (Online service) |
| Added Author |
Kao, Liz.
|
|
Kaufman, Matt.
|
| Other Form: |
Print version: Wong, Tom. Salesforce.com for dummies. 4th ed. Hoboken, N.J. : Wiley, 2010 9780470590713 (OCoLC)649801684 |
| ISBN |
9780470948859 (electronic bk.) |
|
047094885X (electronic bk.) |
|
9780470948873 (electronic bk.) |
|
0470948876 (electronic bk.) |
|
(pbk.) |
|
(pbk.) |
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