| Description |
1 online resource |
| Note |
Includes index. |
| Bibliography |
Includes bibliographical references and index. |
| Summary |
Featuring case studies of famous brands that became victims of their own success like Kodak; IBM; Zenith; and GM; this provocative book provides a brilliant; in-depth look at the powerful but elusive qualities that can make or break a products success. -- Edited summary from book. |
| Contents |
Cover -- Contents -- Acknowledgments -- Introduction -- Chapter 1 Products and Quality: What Is the Situation? -- Future Trends: Population Growth and "Taste" -- An Example of Quality Improvement -- Beyond Manufacturing Quality -- Global Competition -- Onward -- Chapter 2 Problems in Increasing Product Quality: Narrow-Mindedness and Attitudes -- Thinking, Problem Solving, and Quality -- Tradition Runs Deep -- Flaws in Economic Theory -- The Changing Nature of Design -- Increasing Creativity and Innovation -- Chapter 3 Performance, Cost, and Price: Is It a Good Deal? -- Quantifying Performance -- The Complexity of Cost and Price -- The Balancing Act Between Performance and Cost -- Why Are There Problems? -- Chapter 4 Human Fit: Does the Product Fit People? -- Physical Fit -- Sensory Fit -- Cognitive Fit -- Complexity -- Safety and Health -- Chapter 5 Craftsmanship: Joy to the Maker, Joy to the User -- Why Do We Care About Craftsmanship? -- The Pleasure and Pride of Craft -- The Industry and Culture Problem -- The Nature of Craftsmanship -- Some Suggestions -- Chapter 6 Products, Emotions, and Needs: Love, Hate, or Blah? -- How Emotions Play a Role -- The Complexity of Human Emotions -- Diversity in Emotional Responses -- The Mechanisms of Emotion -- Human Needs -- Needs and Emotions -- Need Finding -- Chapter 7 Aesthetics, Elegance, and Sophistication: Wisdom Through Experience -- Aesthetics and Industrial Products -- A Bit of Background on Industrial Design -- Elegance and Sophistication -- Product Form and Function -- Some Concerns on Today's Aesthetics -- Chapter 8 Symbolism and Cultural Values: Who Are We? -- Products, Symbolism, and Cultures -- Products and National Cultures -- Products and Subcultures -- Globalism and Cultures -- Chapter 9 Global Constraints: Does the Product Fit a Finite Earth and Its Inhabitants? -- Big Problems. |
|
The Role of Industrially Produced Products -- Why These Problems? -- Response to Change -- Revolutionary Approaches -- The Iceberg -- Regulations and Laws -- Now What? -- Chapter 10 Conclusion: What Have We Learned? Where Do We Go? -- Notes -- Further Reading -- Index. |
| Subject |
Quality of products.
|
|
Manufacturing industries -- Quality control.
|
|
Qualité des produits. |
|
Industrie manufacturière -- Qualité -- Contrôle. |
|
Manufacturing industries -- Quality control |
|
Quality of products |
| Other Form: |
Print version: 9786613405869 (DLC) 2011037909 |
| ISBN |
0071782400 |
|
9780071782401 |
|
9780071782418 |
|
0071782419 |
|
1283405865 |
|
9781283405867 |
| Standard No. |
9786613405869 |
|
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