| Description |
1 online resource (94 pages) |
| Summary |
Credible Checklists and Quality Questionnaires starts off with an examination of the critical but commonly overlooked checklist method. In the second chapter, questionnaires and surveys are discussed. Asking questions sounds simple, but the hard truth is that asking questions (and designing questionnaires) is a difficult task. This chapter discusses being mindful of the choice of words, order of questions and how early questions influence later questions, answer scales and how they impact the user response, questionnaire design, and much more. The final chapter provides examples of some common questionnaires (both free and fee-based) for assessing the usability of products. After reading this book, readers will be able to use these user design tools with greater confidence and certainty. |
| Bibliography |
Includes bibliographical references. |
| Contents |
Checklists -- Questionnaires and surveys. |
|
Introduction -- Part 1. Checklists -- Overview of checklists -- When should you use a checklist? -- Procedures and practical advice on checklists -- Major issues in the use of checklists -- Data analysis -- Recommended readings -- References -- Part 2. Questionnaires and surveys -- Overview of questionnaires and surveys -- When should you use questionnaires and surveys? -- What do you need to use questionnaires and surveys? -- Procedures and practical advice -- Varying and extending questionnaires and surveys via mixed-mode surveys -- Major issues in the use of questionnaires and surveys -- Guidelines for designing response categories -- Data analysis -- Recommended readings -- References -- Appendix A: Standard usability questionnaires. |
| Language |
English. |
| Subject |
Questionnaires -- Methodology.
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Quality of products.
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User-centered system design.
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Questionnaires -- Méthodologie. |
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Qualité des produits. |
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Conception participative (Conception de systèmes) |
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Quality of products |
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Questionnaires -- Methodology |
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User-centered system design |
| Other Form: |
Print version: Wilson, Chauncey. Credible checklists and quality questionnaires. Waltham, MA : Morgan Kaufmann, 2013 0124103928 (OCoLC)828670763 |
| ISBN |
129981946X (electronic bk.) |
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9781299819467 (electronic bk.) |
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9780124104495 (electronic bk.) |
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0124104495 (electronic bk.) |
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