| Description |
1 online resource (xiv, 267 pages) |
|
text file |
| Bibliography |
Includes bibliographical references (pages 255-257) and index. |
| Contents |
Engaged team performance at a glance -- "As the pendulum swings"--a brief history of adventures in business -- From the outside in: understanding the customer experience -- Individual goals: what you measure is what you get -- Is it process or performance? Both! -- Changing process: the GPS story and the power of lean six sigma -- Power to the people: facilitation and the "cycle of change" -- The right performance metrics: effectiveness and efficiency -- Team goals -- The fluid organization of the future: making the transformation to ETP -- A few words about generations in the workforce: expectations, rewards -- The new age of collaboration: new paradigms in organization and competition -- Eight steps to deploying engaged team performance in your organization -- The role of senior leadership in enabling ETP -- Breakthrough: the future of engaged team performance. |
| Summary |
Illustrated through real-life stories; this practical and insightful book provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. -- Edited summary from book. |
| Language |
English. |
| Subject |
Teams in the workplace -- Management.
|
|
Quality control -- Management.
|
|
Équipes de travail -- Gestion. |
|
Qualité -- Contrôle -- Gestion. |
|
Quality control -- Management |
|
Teams in the workplace -- Management |
| Added Author |
Cavanagh, Roland R.
|
| Other Form: |
Print version: Starbird, Dodd. Building engaged team performance. New York : McGraw-Hill, ©2011 9780071742269 (DLC) 2010025357 (OCoLC)613428065 |
| ISBN |
9780071759168 (electronic bk.) |
|
0071759166 (electronic bk.) |
|
1282787934 |
|
9781282787933 |
|
9786612787935 |
|
6612787937 |
|
More Resources