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Author Orey, Maureen, author.

Title Communication skills training / Maureen Orey. [O'Reilly electronic resource]

Publication Info. Alexandria, VA : ATD Press, [2015]
©2015
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Description 1 online resource (1 volume) : illustrations
Series ATD workshop series
ASTD trainer's workshop series.
Bibliography Includes bibliographical references.
Summary Individuals, teams, and organizations are only as good as their ability to communicate effectively. This guide offers the crucial tools you'll need to help your workshop participants master the skills that drive performance. This first book in the ATD Workshop Series offers This volume incorporates technology in the delivery of half-, full-, and two-day workshops and offers design, delivery, facilitation, and evaluation advice that can be quickly and easily implemented. -- Edited summary from book.
Contents Introduction: How to use this book -- Section I: The workshops. Two-day communication skills workshop -- One-day communication skills workshop -- Half-day communication skills workshop -- Customizing the communication skills workshop -- Section II: Essentials of effective communication skills training. Identifying needs for communication skills training -- Understanding the foundations of training design -- Leveraging technology to maximize and support design and delivery -- Delivering your communication skills workshop: be a great facilitator -- Evaluating workshop results -- Section III: Post-workshop learning. The follow-up coach -- Section IV: Workshop supporting documents and online support. Learning activities -- Assessments -- Handouts -- Online tools and downloads.
Subject Business communication.
Communication.
Commercial correspondence.
Public speaking.
Communication dans l'entreprise.
Information.
Art de parler en public.
Business communication
Commercial correspondence
Communication
Public speaking
ISBN 9781607284321
1607284324
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