Customer care : a training manual for library staff
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Oxford, UK : Chandos Pub., 2010.

Customer service basics.

[San Francisco, California, USA] : Kanopy Streaming, 2014.

Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
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Digitizing your community's history : the innovative librarian's guide
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Do you web 2.0? : Public libraries and social networking
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From lending to learning : the development and extension of public libraries
O'Beirne, Ronan.
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Healthy living at the library : programs for all ages
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Information dynamics in virtual worlds : gaming and beyond
Evans, Woody.
Chandos Publishing ; Woodhead Publishing Limited : Oxford [England] : Cambridge [England], 2011.

The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing c
Dowd, Ryan, author.
Chicago : ALA Editions, 2018.

Putting customers first.

[San Francisco, California, USA] : Kanopy Streaming, 2014.