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Author Mitchell, Barbara, 1943- author.

Title The conflict resolution phrase book : 2000+ phrases for any HR professional, manager, business owner, or anyone who has had to deal with difficult workplace situations [Hoopla electronic resource] / Barbara Mitchell and Cornelia Gamlem.

Edition Unabridged.
Publication Info. [United States] : Gildan Media, 2017.
Made available through hoopla
To Access:
Instantly available on hoopla.
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Bookmark link: https://library.naperville-lib.org:444/record=b2383534~S1
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Description 1 online resource (1 audio file (4hr., 24 min.)) : digital.
digital digital recording rda
data file rda
Access Digital content provided by hoopla.
Cast Read by Karen Saltus.
Summary The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn: Positive things to say when you're initiating or responding to a difficult conversation. How to find and craft language to start a conversation. The right words for you to positively influence the situation.
System Details Mode of access: World Wide Web.
Subject Conflict management.
Problem solving.
Interpersonal communication.
Added Author Gamlem, Cornelia, author.
hoopla digital.
ISBN 9781469008127 (sound recording : hoopla Audio Book)
1469008122 (sound recording : hoopla Audio Book)
Music No. MWT12062881
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