| Description |
1 online resource |
| Contents |
Front Cover; Contents; The Authors; Acknowledgments; Chapter 1 -- A Different Approach to Resolving Workplace Disputes; Chapter 2 -- How The Exchange Works: A Case Study; Chapter 3 -- Getting Ready; Chapter 4 -- Holding Private Meetings; Chapter 5 -- Developing an Issue List; Chapter 6 -- Stage III: Conducting the Joint Meeting; Chapter 7 -- Problem Solving: Building a Solution Together; Chapter 8 -- Culture, Diversity, and Other Things That Matter; Chapter 9 -- Making the Most of The Exchange in Your Organization; Chapter 10 -- Using The Exchange with the People and Organizations You Serve. |
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Chapter 11 -- About The Exchange and Its CreatorsBack Cover. |
| Summary |
A Different Approach to Resolving Workplace DisputesWho This Book Is forWhat This Book OffersThe Exchange in BriefStage I: Hold Private MeetingsStage II: Develop an Issue ListStage III: Conduct a Joint MeetingStage IV: Facilitate Problem SolvingWhy This Book Is DifferentWorkplace ChallengesHow the Exchange Works: A Case StudyResolving a Dispute at Smart AlarmsSome Final ThoughtsGetting ReadyStep 1: Assess the SituationStep 2: Clarify Your Interests, Roles, and ResponsibilitiesStep 3: Schedule Private Meetings with the Key People Involved in the ConflictHolding Private MeetingsTask 1 Establish. |
| Bibliography |
Includes index. |
| Subject |
Conflict management.
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Personnel management.
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Interpersonal conflict -- Prevention.
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Conflict management -- Case studies.
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Personnel management -- Case studies.
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Interpersonal conflict -- Prevention -- Case studies.
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Conflict (Psychology)
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Conflict, Psychological |
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Personnel Management |
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Interpersonal Relations |
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Gestion des conflits. |
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Personnel -- Direction. |
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Gestion des conflits -- Études de cas. |
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Personnel -- Direction -- Études de cas. |
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Conflit (Psychologie) |
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Conflict (Psychology) |
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Conflict management |
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Interpersonal conflict -- Prevention |
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Personnel management |
| Genre |
Electronic books.
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Case studies
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| Added Author |
Filner, Barbara. Author.
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Maxwell, Lisa (Mediator) Author.
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| Added Title |
Bold and proven approach to resolving workplace conflict |
| Other Form: |
Print version: Dinkin, Steven. Exchange. New York : CRC Press, ©2011 9781439852989 (DLC) 2011019073 (OCoLC)642845750 |
| ISBN |
(pbk. ; acid-free paper) |
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(pbk. ; acid-free paper) |
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9780429253225 (electronic bk.) |
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0429253222 (electronic bk.) |
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