| Description |
xiv, 298 pages : illustrations ; 24 cm |
| Series |
--For dummies.
|
| Note |
Includes index. |
| Contents |
Introducing key performance indicators (KPIs) -- Types, targets and KPI mistakes -- Creating a culture of fact-based decision-making -- Organising your KPIs -- Developing a KPI -- Use it or lose it: Turning KPIs into insights -- Spreading the word: Reporting and communicating KPIs effectively -- The holy grail of business: Revenue and profit KPIs -- The ones you can't take your eyes off: Liquidity and cash flow KPIs -- Reporting to the masters: Shareholder and value-added KPIs -- Measuring your financial efficiency -- The customer is always right: Measuring your customer success -- Measuring the market and your place in it -- Measuring project performance -- Measruing internal efficiency and quality -- Measuring IT performance -- Measuring people performance -- Measuring human resources performane -- Ten tips for developing effective KPIs -- The ten biggest KPI mistakes to avoid -- The top ten KPIs to use. |
| Summary |
A complete guide to using KPIs to drive organisationalperformance Is your business on track to achieve success? Key PerformanceIndicators For Dummies covers the essential KPIs that areuseful to all kinds of businesses, and includes more than 100different ways leaders can monitor and drive performance in theirorganisations. This book helps managers understand the crucial KPIs that shouldbe implemented for all different aspects of the organisation,including financial performance, operational and internalprocesses, sales and marketing, customer satisfaction and more.Good KPIs should be unique to every business, as every business hasdifferent objectives. To meet this need, the book provides toolsand templates that leaders can use to develop unique KPIs that bestsuit their particular organisation or industry. * Learn to design KPIs that are unique to your business and fitclosely to your strategic objectives * Determine which KPI questions you should be asking to achievethe right insights for your business * Learn the specific KPIs that are appropriate for differentbusiness circumstances * Turn KPIs into deep insights by mastering related reporting andcommunications practices KPIs are a crucial part of every manager's toolkit, and areessential for helping to monitor the execution of businessstrategies and measure results. Key Performance Indicators ForDummies moves beyond a basic discussion of what KPIs are, andwhy they are needed to provide a complete guide for learning todesign and use specific KPIs to drive organisationalperformance. |
| Subject |
Organizational effectiveness -- Measurement.
|
|
Performance standards -- Management.
|
| ISBN |
9781118913239 (paperback) |
|
111891323X (paperback) |
|
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