| Description |
1 online resource |
| Note |
"A Productivity Press book." |
| Bibliography |
Includes bibliographical references. |
| Contents |
Front Cover; Contents; Dedications and Acknowledgments; Preface; About the Authors; The Story-What Really Happened ... ; Chapter 1 -- Begin to Spark; Chapter 2 -- Personalize to Motivate; Chapter 3 -- Serve to Lead; Chapter 4 -- Connect to Engage; Chapter 5 -- Fail, Then Account; Chapter 6 -- Succeed, Then Recognize; Chapter 7 -- Inject Fun to Release Pressure; Chapter 8 -- Measure to Coach; Chapter 9 -- Action Program Spirit to Achieve Excellence; Chapter 10 -- Get Help to Be Independent; Epilogue: One Year Later-Making It Stick Even When It Gets Sticky; Back Cover. |
| Note |
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success. Demonstrating how Community G. |
| Language |
English. |
| Subject |
Hospital patients -- Care -- United States.
|
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Patient satisfaction -- United States.
|
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Cultural competence -- United States.
|
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Physician and patient -- United States.
|
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Patient satisfaction.
|
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Patient Satisfaction |
|
Hospitalisés -- Soins -- États-Unis. |
|
Patients -- Satisfaction -- États-Unis. |
|
Compétence culturelle -- États-Unis. |
|
Relations médecin-patient -- États-Unis. |
|
Patients -- Satisfaction. |
|
Cultural competence |
|
Hospital patients -- Care |
|
Patient satisfaction |
|
Physician and patient |
|
United States |
| Genre |
Electronic book.
|
|
Personal Narrative |
|
Fulltext. |
|
Internet Resources. |
|
Personal Narratives. |
|
Personal narratives
|
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Personal narratives.
|
|
Récits personnels.
|
| Added Author |
Dishongh, Rhonda, 1968-
|
| Other Form: |
1299710875 |
|
1466583088 |
| ISBN |
9781466583139 (electronic bk.) |
|
1466583134 (electronic bk.) |
|
1466583088 |
|
9781466583085 |
|
(hardcover ; acid-free paper) |
| Standard No. |
99955822262 |
|
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