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Title Be our guest : perfecting the art of customer service [Hoopla electronic resource].

Publication Info. [United States] : Disney Book Group, 2011.
Made available through hoopla
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Bookmark link: https://library.naperville-lib.org:444/record=b3043898~S1
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Description 1 online resource
text file rda
Access Digital content provided by hoopla.
Summary Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
System Details Mode of access: World Wide Web.
Subject Electronic books.
Walt Disney World (Fla.)
Amusement parks -- Customer services -- Florida -- Orlando.
Disney Institute.
Added Author hoopla digital.
ISBN 9781423140146 (electronic bk.)
1423140141 (electronic bk.)
Music No. MWT11426749
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