LEADER 00000pam  2200385 i 4500 
001    974672778 
003    OCoLC 
005    20171005123155.0 
008    170707s2017    nju      f    001 0 eng   
010      2017019609 
020    9781119375357 (pbk.) 
020    1119375355 (pbk.) 
035    (OCoLC)974672778|z(OCoLC)971350450|z(OCoLC)971532391 
040    DLC|beng|erda|cDLC|dBTCTA|dYDX|dOCLCO|dOCLCF|dIMmBT
       |dUtOrBLW 
042    pcc 
043    n-us--- 
082 00 658.8/12|223 
092    658.812|bSPE 
100 1  Spector, Robert,|d1947-|eauthor. 
245 10 Nordstrom way to customer experience excellence :
       |bcreating a values-driven service culture /|cRobert 
       Spector & Breanne O. Reeves. 
250    Third edition. 
264  1 Hoboken, New Jersey :|bWiley,|c[2017] 
300    xxxi, 192 pages ;|c24 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
500    Earlier edition published as: The Nordstrom way to 
       customer service excellence : a handbook for implementing 
       great service in your organization. 
500    Includes index. 
505 0  Trust -- Respect -- Loyalty -- Awareness -- Humility -- 
       Communication and collaboration -- Competition and 
       compensation -- Innovation and adaptation -- Give back and
       have fun. 
610 20 Nordstrom (Firm)|xManagement. 
650  0 Customer services|zUnited States|vHandbooks, manuals, etc.
650  0 Department stores|zUnited States|xManagement. 
700 1  Reeves, Breanne O.,|d1980-|eauthor.