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Author Spector, Robert, 1947- author.

Title Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector & Breanne O. Reeves.

Edition Third edition.
Publication Info. Hoboken, New Jersey : Wiley, [2017]
Location Call No. Status
 Nichols Adult Nonfiction  658.812 SPE    DUE 10-08-21
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Description xxxi, 192 pages ; 24 cm
Note Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization.
Includes index.
Contents Trust -- Respect -- Loyalty -- Awareness -- Humility -- Communication and collaboration -- Competition and compensation -- Innovation and adaptation -- Give back and have fun.
Subject Nordstrom (Firm) -- Management.
Customer services -- United States -- Handbooks, manuals, etc.
Department stores -- United States -- Management.
Added Author Reeves, Breanne O., 1980- author.
ISBN 9781119375357 (pbk.)
1119375355 (pbk.)
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