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082 04 658.3045 
082 04 658.3045|222 
099    eBook O’Reilly for Public Libraries 
100 1  Scott, Vivian. 
245 10 Conflict resolution at work for dummies /|cby Vivian Scott
       & the Dispute Resolution Center of Snohomish & Island 
       counties.|h[O'Reilly electronic resource] 
260    Hoboken, N.J. :|bWiley ;|aChichester :|bJohn Wiley 
       [distributor],|c©2010. 
300    1 online resource (xx, 336 pages) :|billustrations. 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
490 1  --For dummies 
500    Includes index. 
505 0  Conflict Resolution at Work FOR Dummies®; Contents at a 
       Glance; Table of Contents; Introduction; Part I: 
       Understanding Conflict in the Workplace; Chapter 1: An 
       Overview of Conflict Resolution at Work; Chapter 2: 
       Understanding What People Bring to Conflict; Chapter 3: 
       Determining How Groups Contribute to Conflict; Chapter 4: 
       Practicing Self-Awareness: Understanding How Managers 
       Foster Conflict; Chapter 5: Knowing When to Address 
       Conflict; Part II: Resolving a Conflict between Two or 
       More of Your Employees; Chapter 6: Developing a Plan and 
       Preparing for a Meeting. 
520    A practical workplace guide to handling conflict 
       effectively. Managing employees and encouraging them to 
       work together toward a common goal is an essential skill 
       that all leaders should possess. Conflict Resolution at 
       Work For Dummies provides the tools and advice you need to
       restore peace, train your colleagues to get along better 
       with others, prevent conflicts from ever starting, and 
       maintain better productivity while boosting morale.: One 
       of the only trade publications that takes the manager's 
       perspective on how to address conflicts, resolve disputes,
       and restore peace and productivity to t. 
588 0  Print version record. 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Problem employees. 
650  0 Psychology, Industrial. 
650  0 Mediation and conciliation, Industrial. 
650  6 Employés à problèmes. 
650  6 Psychologie du travail. 
650  6 Médiation et conciliation (Droit du travail) 
650  7 Problem employees.|2blmlsh 
650  7 Psychology, Industrial.|2blmlsh 
650  7 Mediation and conciliation, Industrial.|2blmlsh 
650  7 Mediation and conciliation, Industrial|2fast 
650  7 Problem employees|2fast 
650  7 Psychology, Industrial|2fast 
776 08 |iPrint version:|aScott, Vivian.|tConflict resolution at 
       work for dummies.|dHoboken, N.J. : Wiley ; Chichester : 
       John Wiley [distributor], ©2010|z9780470536438
       |w(OCoLC)440116534 
830  0 --For dummies. 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9780470536438/?ar
       |zAvailable on O'Reilly for Public Libraries 
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