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Author Marr, Bernard.

Title 25 need-to-know key performance indicators / Bernard Marr. [O'Reilly electronic resource]

Imprint Harlow, UK : Pearson Education, 2014.
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3168892~S1
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Description 1 online resource (1 volume) : illustrations
Note Imprint from copyright copyright page.
Bibliography Includes bibliographical references and index.
Contents Cover -- Contents -- About the author -- Publisher's acknowledgements -- Introduction -- Top 10 do's and don'ts of using key performance indicators -- Part 1: Measuring and understanding your customers -- 1 Net promoter score (NPS) -- 2 Customer profitability score -- 3 Customer retention rate -- 4 Conversion rate -- 5 Relative market share -- Part 2: Measuring and understanding your financial -- 6 Revenue growth rate -- 7 Net profit -- 8 Net profit margin -- 9 Gross profit margin -- 10 Operating profit margin -- 11 Return on investment (ROI) -- 12 Cash conversion cycle (CCC)
Part 3: Measuring and understanding your internal processes -- 13 Capacity utilisation rate (CUR) -- 14 Project schedule variance (PSV) -- 15 Project cost variance (PCV) -- 16 Earned value (EV) metric -- 17 Order fulfilment cycle time (OFCT) -- 18 Delivery in full, on time (DIFOT) rate -- 19 Quality index -- 20 Process downtime level -- Part 4: Measuring and understanding your employees -- 21 Staff advocacy score -- 22 Employee engagement level -- 23 Absenteeism Bradford Factor -- 24 Human capital value added (HCVA) -- 25 360-degree feedback score -- 10 useful books to read next
Glossary of terms -- Index
Subject Benchmarking (Management)
Management -- Statistical methods.
Business planning.
Performance.
Performance technology.
Benchmarking
Task Performance and Analysis
Étalonnage concurrentiel.
Gestion -- Méthodes statistiques.
Rendement au travail.
Benchmarking (Management)
Business planning
Management -- Statistical methods
Performance
Added Title Twenty-five need-to-know key performance indicators
Other Form: Print version: 9781322087382
ISBN 1322087385 (ebk)
9781322087382 (ebk)
1292016493
9781292016498 (electronic bk.)
1292016507
9781292016504
(pbk.)
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