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Title Conducting the reference interview. [Kanopy electronic resource]

Publication Info. [San Francisco, California, USA] : Kanopy Streaming, 2014.
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Description 1 online resource (1 video file, 30 min. 32 sec.) : digital, stereo., sound, color
digital
video file MPEG-4 Flash
Event Originally produced by Library Video Network in 2004.
Summary Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland ask us now!, and member of the content committee. “This valuable training resource presents a great deal of very useful information.” - School Library Journal. --“A terrific training tool for all types of libraries. Highly recommended.” - Video Librarian.
Original Version Originally produced Towson, MD., Library Video Network, 2004.
System Details Mode of access: World Wide Web.
Subject Employment interviewing.
Reference services (Libraries)
Library personnel management.
Added Author Kanopy (Firm)
Music No. 1063786 Kanopy
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