LEADER 00000cam 2200397 i 4500 001 1004542192 003 OCoLC 005 20180302071004.0 008 170922s2018 ilua b 001 0 eng c 010 2017052410 020 0838916260 (paperback) 020 9780838916261 (paperback) 040 YDX|beng|erda|erda|cYDX|dJBU|dBNG|dJRZ|dMNE|dORX|dCLE|dMEU |dIQU|dUtOrBLW 041 eng 042 pcc 043 n-us--- 092 025.5086942|bDOW 100 1 Dowd, Ryan,|eauthor. 245 14 The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone /|cRyan Dowd. 264 1 Chicago :|bALA Editions,|c2018. 264 4 |c©2018 300 xv, 248 pages :|billustrations ;|c26 cm 336 text|btxt|2rdacontent 337 unmediated|bn|2rdamedia 338 volume|bnc|2rdacarrier 504 Includes bibliographical references and index. 505 0 Part 1. Homelessness and empathy. Top ten homeless myths -- Homeless people are (not) just like you -- Empathy: the psychological, neurological, and social bases for it -- Part 2. Empathy-driven enforcement. Empathy vs. punishment -- Step 1: Your head tools -- Step 2: Your body tools -- Step 3: Your word tools -- Advanced tools -- Part 3. Special situations. Everyday predicaments -- Mental illness -- Substance abuse -- Hygiene -- Sleeping -- Possessions -- Children -- Part 4. Beyond problem-solving. Advice for managers and leaders -- How best to help homeless patrons -- Conclusion: The end of homelessness. 520 "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"--|cProvided by publisher. 546 Text in English. 650 0 Libraries and the homeless|zUnited States. 650 0 Libraries and community. 650 0 Homelessness|zUnited States. 650 0 Public services (Libraries) 650 0 Homeless persons|xServices for.
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