| Description |
xix, 275 pages : illustrations ; 23 cm |
| Note |
"First edition published as Crucial confrontations"--Title page. |
| Bibliography |
Includes bibliographical references (pages 265-266) and index. |
| Contents |
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough. |
| Summary |
Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats. |
| Subject |
Interpersonal confrontation.
|
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Interpersonal communication.
|
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Interpersonal relations.
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Communication in management.
|
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Communication in organizations.
|
| ISBN |
9780071829311 (pbk. : alk. paper) |
|
0071829318 (pbk. : alk. paper) |
|
9780071830607 (alk. paper) |
|
007183060X (alk. paper) |
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