| Description |
1 online resource |
| Note |
Includes index. |
| Summary |
7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner. |
| Contents |
Cover; Title Page; Copyright Page; Contents; About the author; Introduction; What this book will do for you; What this book will do for the people around you; PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION; 1 What you need to know about conflict; 2 The language of early conflict resolution; 3 Mediation: What it is and why it works; PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION; 4 Principle 1: Acknowledge the conflict; 5 Principle 2: Take control of your response; 6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1) |
|
7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)8 Principle 4: Manage the resolution -- the soft mediation assignment; 9 Principle 5: Build a culture of early conflict resolution; 10 Principle 6: Walk the walk -- using conflict resolution tools in everyday life; 11 Principle 7: Engage the safety net -- what to do when informal conflict resolution doesn't work; PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION; 12 Getting the mediation process off the ground; 13 Preparing for mediation; 14 Becoming a mediator; APPENDICES |
|
Appendix 1: Employee questionnaireAppendix 2: Director/team lead questionnaire; Appendix 3: Head of legal/HR/finance questionnaire; Appendix 4: Client/stakeholder questionnaire; Index; A; B; C; D; E; F; G; H; I; M; N; O; P; Q; R; S; T; U; V; W; Y; Back Cover |
| Subject |
Conflict management.
|
|
Interpersonal communication.
|
|
Mediation.
|
|
Problem solving.
|
|
Negotiating |
|
Problem Solving |
|
Gestion des conflits. |
|
Communication interpersonnelle. |
|
Médiation. |
|
Résolution de problème. |
|
mediation. |
|
Conflict management |
|
Interpersonal communication |
|
Mediation |
|
Problem solving |
| Added Title |
Seven principles of conflict resolution |
| Other Form: |
Print version: Weinstein, Louisa. 7 Principles of Conflict Resolution. Harlow, United Kingdom : Pearson Education Limited, ©2018 9781292220925 |
| ISBN |
9781292220932 (electronic book) |
|
1292220937 (electronic book) |
|
9781292220949 |
|
1292220945 |
|
More Resources