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Author Davies, Jim, 1964- author.

Title ITIL Foundation exam guide / Jim Davies.

Publication Info. New York : McGraw-Hill Education, 2016.
Bookmark link: https://library.naperville-lib.org:444/record=b1771599~S1
Location Call No. Status
 Nichols Adult Nonfiction  658.4038076 DAV    AVAILABLE
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Description xvii, 268 pages : illustrations ; 24 cm + 1 CD-ROM (4 3/4 in.)
Series All-in-one
All-in-one (Series)
Note Includes index.
Contents Chapter 1: ITIL fundamentals -- Chapter 2: The service lifecycle -- Chapter 3: Service strategy -- Chapter 4: Service design -- Chapter 5: Service transition -- Chapter 6: Service operation -- Chapter 7: Continual service improvement -- Chapter 8: ITSM in the real world -- Appendix A: Implementation -- Appendix B: ITSM qualifications structure -- Appendix C: Instant ITIL expertise -- -- Appendix D: About the CD-ROM.
Subject ITIL (Information technology management standard) -- Examinations -- Study guides.
Information technology -- Management -- Examinations -- Study guides.
Information technology projects -- Management -- Examinations -- Study guides.
Support services (Management) -- Examinations -- Study guides.
Computer technical support -- Standards -- Examinations -- Study guides.
Information technology -- Quality control -- Examinations -- Study guides.
Electronic data processing personnel -- Certification -- Examinations -- Study guides.
Genre Study guides.
ISBN 9780071841603 (set)
9780071842112 (book)
0071841601 (set)
007184211X (book)
0071842128 (CD)
9780071842129 (CD)
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