Title It's all about relationships : what ITIL doesn't tell you / S.D. Van Hove, Kathy S. Mills. [O'Reilly electronic resource]

Publication Info.	Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, [2013]
	©2013

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Bookmark link: https://library.naperville-lib.org:444/record=b3164607~S1

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Description	1 online resource (168 pages)
Bibliography	Includes bibliographical references.
Contents	Introduction -- Acronyms -- Service Strategy (SS) -- Service Design (SD) -- Service Transition (ST) -- Service Operation (SO) -- Continual Service Improvement (CSI) -- Process Work Products -- References -- ITG Resources.
Summary	As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts.
Subject	Information technology -- Management.
	Information technology -- Quality control -- Standards.
	Technologie de l'information -- Gestion.
	Technologie de l'information -- Qualité -- Contrôle -- Normes.
	Information technology -- Management
Added Author	Mills, Kathy S., author.
Added Title	It is all about relationships
	What ITIL doesn't tell you
	What information technology infrastructure library doesn't tell you
Other Form:	Print version: It's all about relationships. IT Governance Publishing, [2013] 1849284849 (OCoLC)851255254
ISBN	9781849284851 (electronic book)
	1849284857 (electronic book)
	9781849284998 (electronic book)
	1849284997 (electronic book)
	(paper)
	(paper)
Sudoc No.	CIS4102

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