LEADER 00000ngm a22003851i 4500 
003    CaSfKAN 
005    20140801123731.0 
006    m     o  c         
007    vz uzazuu 
007    cr una---unuuu 
008    140813p20142008cau030        o   vleng d 
028 52 1064953|bKanopy 
035    (OCoLC)956897354 
040    UtOrBLW|beng|erda|cUtOrBLW 
043    e-uk--- 
099    Streaming Video Kanopy 
245 00 Inside a hotel.|h[Kanopy electronic resource] 
264  1 [San Francisco, California, USA] :|bKanopy Streaming,
       |c2014. 
300    1 online resource (1 video file, approximately 30 min., 19
       sec.) :|bdigital, .flv file, sound 
336    two-dimensional moving image|btdi|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
344    digital 
347    video file|bMPEG-4|bFlash 
500    Title from title frames. 
518    Originally produced by TV Choice in 2008. 
520    The MacDonald chain of luxury hotels serves business and 
       leisure customers across the UK. Their people are integral
       to their success. This film goes inside one of its hotels 
       to discover what they do. Service is everything: Guests 
       have to be greeted with a smile. Neil, the concierge, is 
       virtually a "personal organiser" for everyone who visits 
       the hotel. The receptionist is in the front line, too, 
       checking people in and dealing with angry customers. 
       Giuseppe, the head waiter, has been in the restaurant 
       business for over 30 years. Many guests fall below his 
       standards! Conference business: Long gone are the days 
       when big hotels relied on selling people a bed for the 
       night to make their money. Now the big market is the 
       corporate market and conferences. Recruitment, training 
       and "mystery shoppers" like Colin and Wendy are all vital 
       to keeping up standards of service. A lack of nibbles in 
       the bar or newspapers which don't turn up mean Colin and 
       Wendy mark the hotel down. Highs and lows: Working in a 
       hotel is a bit like being on stage. The highs come when 
       you meet your goals, the lows when you fail to make a 
       customer happy. By no means all hotel workers find their 
       jobs satisfying. A foreign hotel worker (not employed in 
       the MacDonald chain) describes experiences of outrageous 
       sexual harassment and bullying. She says she would never 
       let her child work in the industry. 
538    Mode of access: World Wide Web. 
610 20 MacDonald Hotels. 
650  0 Hospitality industry|xCostumer services|zGreat Britain. 
650  0 Hotels. 
655  7 Short films.|2lcgft 
710 2  Kanopy (Firm) 
856 40 |uhttps://naperville.kanopy.com/node/64954|zAvailable on 
       Kanopy 
856 42 |zCover Image|uhttps://www.kanopy.com/node/64954/external-
       image