LEADER 00000cam a2200781Mi 4500 
001    843199914 
003    OCoLC 
005    20240129213017.0 
006    m     o  d         
007    cr cnunnn|uu|u 
008    120127s2012    enk    fo     000 0 eng d 
019    948045601|a962902517|a964530148 
020    9780273755258|q(electronic bk.) 
020    0273755250|q(electronic bk.) 
020    9781292127644 
020    1292127643 
020    |q(limp) 
020    |q(limp) 
029 1  DEBBG|bBV043969312 
029 1  DEBSZ|b48579828X 
029 1  GBVCP|b882755072 
035    (OCoLC)843199914|z(OCoLC)948045601|z(OCoLC)962902517
       |z(OCoLC)964530148 
040    ERL|beng|epn|cERL|dOCLCO|dOCLCF|dIDEBK|dOCLCQ|dUMI|dOCLCQ
       |dKSU|dYDX|dOCLCQ|dDEBBG|dN$T|dOCLCQ|dDEBSZ|dOCLCQ|dEBLCP
       |dCEF|dUAB|dUKAHL|dOCLCQ|dOCLCO|dOCL|dINARC|dOCLCQ|dOCLCO
       |dOCLCL 
049    INap 
082 04 808.066651 
082 04 808.066651|223 
099    eBook O’Reilly for Public Libraries 
100 1  Taylor, Shirley. 
245 10 Model business letters, emails and other business 
       documents /|cShirley Taylor ; originally written in 1971 
       by L. Gartside.|h[O'Reilly electronic resource] 
250    7th ed. 
260    Harlow :|bPearson,|c©2012. 
300    1 online resource (xiv, 498 pages) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
500    Previous edition: London: FT Prentice Hall, 2004. 
505 0  Communication : an overview. The importance of building 
       relationships -- both orally and in writing ; Sentence 
       construction matters -- Business writing basics. 21st 
       century business language ; Structuring messages logically
       ; Presentation matters -- Electronic communication. Email 
       etiquette ; Writing online : websites, blogs and social 
       networking ; Customer care online -- Routine business 
       transactions. Inquiries and replies ; Quotations, 
       estimates and tenders ; Orders and their fulfillment ; 
       Invoicing and settling of accounts ; Letters requesting 
       payment ; Credit and status inquiries ; A typical business
       transaction (correspondence and documents) -- General 
       business correspondence. Internal correspondence ; 
       Secretarial and administrative correspondence ; Meetings 
       documentation ; Personnel ; Reports and proposals -- 
       Creative and persuasive documents. Complaints and 
       adjustments ; Goodwill messages ; Notices, advertisements,
       information sheets and handouts ; Circulars ; Sales 
       letters and voluntary offers ; Publicity material ; 
       Business plans -- Appendix 1 : Spoken and written forms of
       address -- Appendix 2 : The A -- Z of alternative words --
       Appendix 3 : How to write reports in plain English. 
520    In business, communication counts. If written clearly and 
       structured well, your letters, emails, reports and other 
       documents will achieve better results. This book is a 
       practical and comprehensive guide that not only tells you 
       how to do this, but also gives you easy to use examples 
       that you can lift straight off the page and adapt for your
       own use. Contains over 300 sample documents covering a 
       wide range of business situations, as well as practical 
       advice on content, language, style and structure. 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Commercial correspondence. 
650  0 Electronic mail messages. 
650  0 Form letters. 
650  0 Electronic mail systems. 
650  6 Courrier électronique. 
650  6 Modèles de lettres. 
650  7 electronic mail.|2aat 
650  7 form letters.|2aat 
650  7 Electronic mail systems|2fast 
650  7 Commercial correspondence|2fast 
650  7 Electronic mail messages|2fast 
650  7 Form letters|2fast 
700 1  Gartside, L.|q(Leonard)|1https://id.oclc.org/worldcat/
       entity/E39PCjJ7QbW3WGVR9QfpgHfMMX 
776 08 |iPrint version:|z9780273751939 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9781292127644/?ar
       |zAvailable on O’Reilly for Public Libraries 
938    Internet Archive|bINAR|nmodelbusinesslet0000tayl_7edi 
938    Askews and Holts Library Services|bASKH|nAH29362625 
938    ProQuest Ebook Central|bEBLB|nEBL5138902 
938    ProQuest Ebook Central|bEBLB|nEBL5175835 
938    ProQuest Ebook Central|bEBLB|nEBL5175032 
938    EBSCOhost|bEBSC|n1417827 
938    ProQuest MyiLibrary Digital eBook Collection|bIDEB
       |ncis24020224 
938    YBP Library Services|bYANK|n13264090 
994    92|bJFN