LEADER 00000cam  2200361 i 4500 
001    sky250967959 
003    SKY 
005    20141231192911.0 
008    120803s2013    ilua     b    001 0 eng   
010    2012031068 
020    9781555708597 
020    1555708595 
040    DLC|beng|erda|cDLC|dDLC|dUtOrBLW 
042    pcc 
082 00 025.5/2|223 
092    025.524|bCAS 
100 1  Cassell, Kay Ann. 
245 10 Reference and information services :|ban introduction /
       |cKay Ann Cassell and Uma Hiremath. 
250    Third edition. 
264  1 Chicago :|bNeal-Schuman, an imprint of the American 
       Library Association,|c2013. 
300    xvii, 510 pages :|billustrations ;|c23 cm 
336    text|btxt|2rdacontent. 
337    unmediated|bn|2rdamedia. 
338    volume|bnc|2rdacarrier. 
504    Includes bibliographical references (pages 473-489) and 
       indexes. 
505 0  Introduction to reference and information services -- 
       Determining the question : in-person, telephone, and 
       virtual reference interviews -- Finding the answer : basic
       search techniques -- Answering questions about books, 
       magazines, newspapers, libraries and publishing, and 
       bibliographic networks : bibliographic resources -- 
       Answering questions about anything and everything : 
       encyclopedias -- Answering questions that requires handy 
       facts : ready reference sources -- Answering questions 
       about words : dictionaries -- Answering questions about 
       events and issues, past and present : indexes and full-
       text databases -- Answering questions about health, law 
       and business : special guidelines and sources -- Answering
       questions about geography, countries and travel : atlases,
       gazetteers, maps, geographic information systems and 
       travel guides -- Answering questions about the lives of 
       people : biographical information sources -- Answering 
       questions about governments : government information 
       sources -- When and how to use the internet as a reference
       tool -- Reader's advisory work / Cindy Orr -- Reference 
       work with children and young adults / Meghan Harper -- 
       Information literacy in the reference department -- 
       Selecting and evaluating reference materials -- Ethics in 
       reference / Angela Ecklund -- Managing reference 
       departments -- Assessing and improving reference services 
       -- Reference 2.0 -- The future of information service -- 
       Appendix. RUSA outstanding reference sources 2007-2012. 
650  0 Reference services (Libraries) 
650  0 Electronic reference services (Libraries) 
650  0 Reference books|vBibliography. 
650  0 Electronic reference sources|vDirectories. 
700 1  Hiremath, Uma.