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001    990192969 
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005    20240129213017.0 
006    m     o  d         
007    cr ||||||||||| 
008    160804r20162013nyu     o     000 0 eng d 
015    GBB6B1144|2bnb 
016 7  017969875|2Uk 
020    9781482218824|q(ePub ebook) 
020    1482218828|q(ePub ebook) 
020    9781466582590|q(PDF ebook) 
020    1466582596|q(PDF ebook) 
020    9781482218817|q(Mobipocket ebook) 
020    148221881X|q(Mobipocket ebook) 
020    9781315300429|q(ebook) 
020    1315300427|q(ebook) 
029 1  UKMGB|b017969875 
029 1  AU@|b000060039712 
035    (OCoLC)990192969 
037    TANDF_298574|bIngram Content Group 
040    NLE|beng|erda|epn|cNLE|dOCLCF|dOCLCQ|dUKMGB|dOCLCO|dOCL
       |dOCLCO 
049    INap 
082 04 615.1068 
082 04 615.1068|223 
099    eBook O'Reilly for Public Libraries 
100 1  De Silva, Titus,|eauthor. 
245 10 Essential management skills for pharmacy and business 
       managers /|cTitus De Silva.|h[O'Reilly electronic 
       resource] 
250    1st. 
264  1 New York :|bProductivity Press,|c2016. 
300    1 online resource 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
500    Previously issued in print: 2013. 
505 0  Management; Competencies of a Change Agent; Why Change 
       Management Fails; Revisiting the Scenario; References; ; 
       Managing Risk; Scenario; Introduction; Definitions; Type 
       of Risks; How Do Mistakes Happen?; Continuous Risk 
       Management Process; Identification of Risks; Risk 
       Analysis; Planning; Tracking; Control; Communication; Why 
       Do Risk Management Programs Fail?; Case Study of a 
       Successful Risk Management Program; Stage 1: Oversight 
       Committee; Stage 2: Five-Component Risk Management 
       Program; Stage 3: Creating a Culture of Life Safety and 
       Management Risk; Outcome; Revisiting the Scenario; 
       References; ; Problem. 
505 0  Solving; Scenario; Introduction; The Process; 
       Identification of the Problem; Collection of Data; 
       Identification of the Causes of the Problem; Selection of 
       Causes; Generating Solutions; Evaluation of the Solution 
       for Feasibility; Selection of the Best Options or Options;
       Generation of the Action Plan; Implementation and 
       Monitoring; Barriers for Implementation; Systematic 
       Problem Solving: Xerox Case Study; Revisiting the 
       Scenario; References; ; Conflict Resolution; Scenario; 
       Introduction; Definitions; What Conflict Is Not; Types of 
       Conflict; Skills Necessary for Conflict Resolution; 
       Listening; Questioning. 
505 0  Nonverbal Communication; Negotiation; Conflict Resolution 
       Process; Strategies for Managing Conflict; Strategies for 
       Managing Disagreement at the Point of Conflict; Strategies
       for Managing Conflict upon Escalation; Prevention of 
       Conflict; Revisiting the Scenario; References; ; Managing 
       Stress at Work; Scenario; Introduction; Definitions; 
       Measurement of Stress Levels among Pharmacists; Impact of 
       Stress; Response to Stress; Models of Stress; Cognitive 
       Appraisal Model; Transactional Model; Health Realization/
       Innate Health Model; Management of Stress; Individual 
       Stress Management Programs (ISMPs); Organizational 
       Changes; Prevention of Stress; Revisiting the. 
505 0  Scenario; References; ; Team Building; Scenario; 
       Introduction; Groups and Teams; Benefits of Team Approach;
       Types of Teams; Teams That Recommend Things; Teams That 
       Make or Do Things; Teams That Run Things; Skill 
       Requirements; Why Teams Are Necessary; How to Build a 
       Successful Team; Stages in Developing Teams; Enhancing 
       Team Performance; Indications of a Winning Team; Team 
       Building Exercises; Teams in Large Organizations and 
       Business Units; Revisiting the Scenario; References; ; 
       Effective Communication; Scenario; Introduction; 
       Communication Needs of Health Professionals; Benefits of 
       Effective Communication; Communication Process; 
       Communication Components and Methods; Nonverbal 
       Communication; Communication Skills; Managing 
       Communication; How to Improve the Effectiveness of 
       Communication; Improving Communication. 
505 0  Between Pharmacist and Patient; Communication Barriers; 
       How to Overcome Communication Barriers; Revisiting the 
       Scenario; References; ; Leadership; Scenario; 
       Introduction; Leadership and Management; Visionary 
       Leadership in Pharmacy Practice; Pharmacy Leadership in 
       High-Performance Pharmacy Practice; Leadership Theories; 
       Leadership Skills; Leadership Styles; Leadership Styles in
       the United States, United Kingdom, and Ireland; Emotional 
       Intelligence; Self-Awareness. 
588 0  CIP data; resource not viewed. 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Pharmacy management. 
650  0 Drugstores|xManagement. 
650  6 Pharmacies|xGestion. 
650  7 Drugstores|xManagement|2fast 
650  7 Pharmacy management|2fast 
776 08 |iPrint version :|z9781466582583 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9781466582583/?ar
       |zAvailable on O'Reilly for Public Libraries 
994    92|bJFN