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7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
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7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
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50 activities for achieving excellent customer service
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54 golden nuggets : the best of the telephone doctor : quick tips to cure your business communicatio
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101 ways to build better relationships with your customers
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101 ways to improve customer service : training, tools, tips, and techniques
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@ your service : how to attract new customers, increase sales, and grow your business using simple c
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Above the line : how to create a company culture that engages employees, delights customers and deli
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--And the clients went wild! : how savvy professionals win all the business they want
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The Apple experience : secrets to building insanely great customer loyalty
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At your service how to attract new customers, increase sales, and grow your business using simple cu
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Award-winning customer service : 101 ways to guarantee great performance
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Branded customer service : the new competitive edge
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Brilliant customer service
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Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.
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Can your customer service do this? : create an anticipatory customer experience that builds loyalty
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Coaching knock your socks off service
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Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clie
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A complaint is a gift : recovering customer loyalty when things go wrong
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A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedbac
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The Connected Company
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Contact, Care, COMMUNICATE : How INTERPERSONAL SKILLS ARE the FOUNDATION OF GENUINE CUSTOMER SERVICE
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The convenience revolution : how to deliver a customer service experience that disrupts the competit
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Crowdsourcing : a short overview for the rest of us
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Crowdsourcing can be your business momentum builder : like Linden Lab and Virgin Mobile
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Crowdsourcing customer service : how may we help we?
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Crowdsourcing your brand : how to tap customer desire
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