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Subjects (1-3 of 3)
Customer services -- Management -- Standards.
1
EBOOK
2012
Implementación de calidad de servicio basada en ISO/IEC 20000 : una guía de gestión
Kunas, Michael.
Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012.
Available Onlineavailable online
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2
EBOOK
2012
Implementierung von Service-Qualität basierend auf ISO / IEC 20000 : ein Management-Leitfaden
Kunas, Michael.
Ely, Cambridgeshire, U.K. : IT Governance Pub., ©2012.
Available Onlineavailable online
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No one has rated this material
3
EBOOK
2012
Implementing service quality based on ISO/IEC 20000 : a management guide, third edition
Kunas, Michael, author.
Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, 2012.
Available Onlineavailable online
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