5 star service : how to deliver exceptional customer service
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CIOs and the future of IT : it's time for CIOs to take charge of both back-office and business techn
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Customer mania!
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Customer service management training 101 : quick and easy techniques that get great results
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Customer service training
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Demand-driven inventory optimization and replenishment : creating a more efficient supply chain
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Five star service, one star budget : how to create magic moments for your customers that get you not
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Fraud prevention from the ground up

[Miamia, Florida] : Data Science Salon, 2019.

The frictionless organization : deliver great customer experiences with less effort
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The hidden power of your customers : four keys to growing your business through existing customers
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Hoboken, NJ : Wiley, ©2011.

How to motivate your customer service team

[Place of publication not identified] : Assemble You, 2023.

Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can I
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Milton : Productivity Press, 2022.

Legendary service : the key is to care
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Project stakeholder management
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Abingdon, Oxon ; New York, NY : Routledge, 2016.

Reaching the goal : how managers improve a services business using Goldratt's theory of constraints
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The real-time contact center
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Resilience in customer service

[Place of publication not identified] : Assemble You, 2023.

The strategic CIO : changing the dynamics of the Business Enterprise
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Boca Raton, Florida : CRC Press, 2015.

Superior customer value : strategies for winning and retaining customers, third edition
Weinstein, Art.
Boca Raton, Fla. : CRC Press, ©2012.

Value proposition design : how to create products and services customers want
Osterwalder, Alexander, author.
Hoboken : John Wiley & Sons, 2014.

Winning with customers : a playbook for B2B
Pigues, D. Keith.
Hoboken, N.J. : Wiley, ©2010.