| System Details |
Requires OverDrive Media Console (file size: 120147 KB). |
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Mode of access: World Wide Web. |
| Note |
Downloadable audio file. |
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Title from: Title details screen. |
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Unabridged. |
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Duration: 8:21:31. |
| Performer |
Read by Gary Telles. |
| Summary |
What's the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation's #1 car rental company, Enterprise Rent-A-Car. Drawing upon the secrets time-tested strategies that have propelled/helped Enterprise grow from a single location in St. Louis car dealership into a $9 billion global powerhouse, Exceeding customer expectations reveals how to: Actively seek out unsatisfied customers and quickly turn them into loyal fans commit to improving their experience; Hire smart people and at the bottom, and train them from the ground up; Implement/Develop methods to reduce costs and add value for your customers in every interaction; Grow your business by rewarding employees with financial incentives, developing strong partnerships, and focusing on the long term; willing customer loyalty is like running a marathon, not a 100-yard dash; Thrive during tough economic times by bringing new advantages to the market. |
| Subject |
Customer services -- United States. -- Sound recordings.
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| Added Author |
Telles, Gary.
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| ISBN |
9781415936504 (sound recording : OverDrive Audio Book) |
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1415936501 (sound recording : OverDrive Audio Book) |
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