| Description |
1 online resource |
| Series |
ATD workshop series |
|
ASTD trainer's workshop series.
|
| Bibliography |
Includes bibliographical references. |
| Summary |
"Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions."-- Unedited summary from book |
| Subject |
Customer services -- Management.
|
|
Customer relations -- Training.
|
|
Service à la clientèle -- Gestion. |
|
Customer services -- Management |
| ISBN |
9781607284352 (electronic bk.) |
|
1607284359 (electronic bk.) |
|
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