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Subjects (1-46 of 46)
Customer services.
1
2014
7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
McKain, Scott, author.
[United States] : McGraw Hill-Ascent Audio, 2014.
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2
2014
7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
McKain, Scott, author.
[Place of publication not identified] : McGraw Hill-Ascent Audio, 2014.
available online
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3
2014
7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
McKain, Scott.
New York : McGraw-Hill Education, [2014]
available online
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883130863
4
2010
9 rules for successful crowdsourcing
Libert, Barry.
Upper Saddle River, N.J. : Pearson Education Pub. as FTPress Delivers, ©2010.
available online
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560270475
5
2010
10 steps to successful customer service
Kamin, Maxine.
Alexandria, Va. : ASTD Press, 2010.
available online
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765823874
6
2003
50 activities for achieving excellent customer service
Doane, Darryl S.
Amherst, Mass. : HRD Press, ©2003.
available online
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243595504
7
2011
54 golden nuggets : the best of the telephone doctor : quick tips to cure your business communicatio
Friedman, Nancy J.
Amherst, Mass. : HRD Press, ©2011.
available online
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768490508
8
2007
101 ways to build better relationships with your customers
Garber, Peter R.
Amherst, Mass. : HRD Press, ©2007.
available online
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253910866
9
2007
101 ways to improve customer service : training, tools, tips, and techniques
Ukens, Lorraine L.
San Francisco, CA : Pfeiffer ; Hoboken, NJ : J. Wiley & Sons, ©2007.
available online
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168337413
10
2013
212° service : the 10 rules for creating a service culture
Anderson, Mac, author.
[United States] : Gildan Audio, 2013.
available online
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11
2012
@ your service : how to attract new customers, increase sales, and grow your business using simple c
Eliason, Frank, 1972-
Hoboken, N.J. : Wiley, 2012.
available online
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775591932
12
2021
Above the line : how to create a company culture that engages employees, delights customers and deli
Henderson, Michael, 1963-
[United States] : Ascent Audio, 2021.
available online
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13
2010
--And the clients went wild! : how savvy professionals win all the business they want
Kuzmeski, Maribeth.
[United States] : Gildan Media, 2010.
available online
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14
2010
--And the clients went wild! : how savvy professionals win all the business they want
Kuzmeski, Maribeth.
Hoboken, N.J. : Wiley, ©2010.
available online
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702369060
15
2012
The Apple experience : secrets to building insanely great customer loyalty
Gallo, Carmine.
New York : McGraw-Hill, ©2012.
available online
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819322437
16
2012
At your service how to attract new customers, increase sales, and grow your business using simple cu
Eliason, Frank, 1972-
Hoboken, N.J. : Wiley, 2012.
available online
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17
2007
Award-winning customer service : 101 ways to guarantee great performance
Evenson, Renee, 1951-
New York, N.Y. : American Management Association, 2007.
available online
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187917119
18
2015
Be our guest : perfecting the art of customer service
Kinni, Theodore B., 1956- author.
[Old Saybrook] : Tantor Audio, [2015]
available online
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909030098
19
2015
Be your customer's hero : real-world tips & techniques for the service front lines
Toporek, Adam.
New York : AMACOM American Management Association, 2015.
available online
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20
2023
Body language in customer service
[Place of publication not identified] : Assemble You, 2023.
available online
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21
2004
Branded customer service : the new competitive edge
Barlow, Janelle, 1943-
San Francisco, CA : Berrett-Koehler, ©2004.
available online
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243594737
22
2010
Brilliant customer service
Stevens, Debra.
Harlow, England : Prentice Hall, 2010.
available online
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704056157
23
2014
Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.
Trefler, Alan.
Hoboken : Wiley, 2014.
available online
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880531464
24
2018
Building a customer-centric culture : How do leaders continue to retain and satisfy their customers
[Cambridge, Massachusetts] : MIT Sloan Management Review, [2018]
available online
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25
2004
Business plans handbook. a compilation of actual business plans developed by small businesses throug
Detroit, Mich. : Gale, 2004.
available online
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26
2023
Can your customer service do this? : create an anticipatory customer experience that builds loyalty
Solomon, Micah, author.
[Place of publication not identified] : McGraw Hill-Ascent Audio, 2023.
available online
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27
1997
Coaching knock your socks off service
Zemke, Ron.
New York : AMACOM, ©1997.
available online
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44961030
28
2020
Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clie
Villar, Jordi, author.
Barcelona : Libros de Cabecera, [2020]
available online
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29
2016
Competing against luck : the story of innovation and customer choice
Christensen, Clayton M., author.
[United States] : HarperAudio, 2016.
available online
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30
2016
Competing for customers : why delivering business outcomes is critical in the customer first revolut
Dasteel, Jeb, author.
Upper Saddle River, New Jersey : Pearson, [2016]
available online
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937786990
31
2022
A complaint is a gift : how to learn from critical feedback and recover customer loyalty
Barlow, Janelle, 1943- author.
Oakland, CA : Berrett-Koehler Publishers, Inc., 2022.
available online
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32
2008
A complaint is a gift : recovering customer loyalty when things go wrong
Barlow, Janelle, 1943-
San Francisco, Calif. : Berrett-Koehler Publishers, ©2008.
available online
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309149178
33
2023
A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedbac
Barlow, Janelle, 1943- author.
Oakland, CA : Berrett-Koehler Publishers, [2023]
available online
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34
2008
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K.
Upper Saddle River, N.J. : FT Press, ©2008.
available online
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233559973
35
2014
The Connected Company
Gray, David, 1957- author.
Sebastopol, CA : O'Reilly Media, Inc., 2014.
available online
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899243201
36
2017
Contact, Care, COMMUNICATE : How INTERPERSONAL SKILLS ARE the FOUNDATION OF GENUINE CUSTOMER SERVICE
Dollschnieder, Stephanie.
[United States] : Author's Republic, 2017.
available online
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37
2018
The convenience revolution : how to deliver a customer service experience that disrupts the competit
Hyken, Shep, author.
[United States] : Gildan Media, 2018.
available online
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38
2010
Crowdsourcing : a short overview for the rest of us
Libert, Barry.
[Upper Saddle River, N.J.] : [FTPress Delivers], [©2010]
available online
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560650121
39
2010
Crowdsourcing can be your business momentum builder : like Linden Lab and Virgin Mobile
Libert, Barry.
[Upper Saddle River, N.J.] : [FTPress Delivers], [©2010]
available online
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560651165
40
2010
Crowdsourcing customer service : how may we help we?
Libert, Barry.
[Upper Saddle River, N.J.] : [FTPress Delivers], [©2010]
available online
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560651106
41
2010
Crowdsourcing your brand : how to tap customer desire
Libert, Barry.
[Upper Saddle River, N.J.] : [FTPress Delivers], [©2010]
available online
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560650633
42
2010
Crowdsourcing your sales : let your customers sell themselves (and others)
Libert, Barry.
[Upper Saddle River, N.J.] : [FTPress Delivers], [©2010]
available online
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560651129
43
2018
The cult of the customer : create an amazing customer experience that turns satisfied customers into
Hyken, Shep.
[United States] : Gildan Media, 2018.
available online
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44
2014
Customer CEO : how to profit from the power of your customers
Wall, Chuck, author.
[United States] : Gildan Audio, 2014.
available online
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45
2013
Customer CEO : how to profit from the power of your customers
Wall, Chuck.
Brookline, Mass. : Bibliomotion, Inc., ©2013.
available online
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856659429
46
2014
The customer culture imperative : a leader's guide to driving superior performance
Brown, Linden, 1938-
New York : McGraw-Hill Education, ©2014.
available online
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