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Subjects (1-50 of 101)
Consumer satisfaction.
1
2013
5 star service : how to deliver exceptional customer service
Heppell, Michael, author.
Harlow, United Kingdom ; New York : Pearson Education, 2013.
available online
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946944193
2
2009
Answering the ultimate question : how Net Promoter can transform your business
Brooks, Laura L., 1963-
San Francisco : Jossey-Bass, ©2009.
available online
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316277517
3
2012
The Apple experience : secrets to building insanely great customer loyalty
Gallo, Carmine.
New York : McGraw-Hill, ©2012.
available online
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819322437
4
2013
Be the best at what matters most : the only strategy you will ever need
Calloway, Joe.
Hoboken, New Jersey : Wiley, [2013]
available online
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823473917
5
2010
Brains on Fire : Igniting Powerful, Sustainable, Word of Mouth Movements.
Phillips, Robbin.
Hoboken : John Wiley & Sons, 2010.
available online
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659500728
6
2014
Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.
Trefler, Alan.
Hoboken : Wiley, 2014.
available online
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880531464
7
2019
Clientes para toda la vida
Cruz, Camilo F., 1960-
[United States] : Taller del Éxito, 2019.
available online
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8
2016
Competing for customers : why delivering business outcomes is critical in the customer first revolut
Dasteel, Jeb, author.
Upper Saddle River, New Jersey : Pearson, [2016]
available online
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937786990
9
2013
Crafting the customer experience for people not like you : how to delight and engage the customers y
McDonald, Kelly, 1961- author.
Hoboken, N.J. : Wiley, ©2013.
available online
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815650911
10
2014
The customer culture imperative : a leader's guide to driving superior performance
Brown, Linden, 1938-
New York : McGraw-Hill Education, ©2014.
available online
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870674456
11
2020
The customer-driven culture : a Microsoft story : six proven strategies to hack your culture and dev
Lowdermilk, Travis, author.
Sebastopol, CA : O'Reilly Media, Inc., 2020.
available online
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12
2017
The customer-driven playbook : converting customer feedback into successful products
Lowdermilk, Travis, author.
Sebastopol, CA : O'Reilly Media, Inc., [2017]
available online
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991595798
13
2022
The customer education playbook : how leading companies engage, convert, and retain customers
Quick, Daniel, author.
[United States] : Ascent Audio, 2022.
available online
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14
2022
The customer education playbook : how leading companies engage, convert, and retain customers
Quick, Daniel, author.
[Place of publication not identified] : Ascent Audio, 2022.
available online
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15
2022
The customer education playbook : how leading companies engage, convert, and retain customers
Quick, Daniel, author.
Hoboken, New Jersey : Thought Industries, Inc./John Wiley & Sons, Inc., [2022]
available online
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16
2011
The customer experience edge : technology and techniques for delivering an enduring, profitable and
Soudagar, Reza, author.
[Place of publication not identified] : McGraw Hill-Ascent Audio, 2011.
available online
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17
2012
The customer experience edge : technology and techniques for delivering an enduring, profitable, and
Soudagar, Reza.
New York : McGraw-Hill, ©2012.
available online
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779095167
18
2015
Customer experience for dummies
Barnes, Roy, author.
Hoboken, New Jersey : Wiley, [2015]
available online
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896850440
19
2020
The customer success professional's handbook : how to thrive in one of the world's fastest growing c
Vaidyanathan, Ashvin, 1980- author.
Hoboken, New Jersey : John Wiley & Sons, Inc., [2020]
Location
Call No.
Status
95th Street Adult Nonfiction
658.812 VAI
AVAILABLE
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20
2020
The customer success professional's handbook : how to thrive in one of the world's fastest growing c
Vaidyanathan, Ashvin, 1980- author.
Hoboken, New Jersey : Wiley, [2020]
available online
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21
2013
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Curtin, Steve.
[United States] : Gildan Audio, 2013.
available online
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22
2013
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Curtin, Steve, author.
New York : AMACOM, American Management Association, ©2013.
available online
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988040950
23
2013
Delivering effective social customer service : how to redefine the way you manage customer experienc
Blunt, Carolyn, 1976-
Chichester, England : Wiley, 2013.
available online
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868973379
24
2020
Delivering fantastic customer experience : how to turn customer satisfaction into customer relations
Lafrenière, Daniel, author.
[United States] : Taylor & Francis, 2020.
available online
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25
2020
Discovering what our players will thank us for.
Claussen, Jacob, on-screen presenter.
[Place of publication not identified] : Data Science Salon, 2020.
available online
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26
2012
Double your business : how to break through the barriers to higher growth, turnover, and profit
Duncan, Lee.
Harlow, England ; New York : Pearson, 2012.
available online
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812423775
27
2014
Exceptional service, exceptional profit : the secrets of building a five-star customer service organ
Inghilleri, Leonardo, author.
[United States] : Gildan Audio, 2014.
available online
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28
2010
Exceptional service, exceptional profit : the secrets of building a five-star customer service organ
Inghilleri, Leonardo, author.
New York : AMACOM American Management Association, [2010]
available online
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639015450
29
2020
The expansion sale : four must-win conversations to keep and grow your customers
Peterson, Erik (Economist), author.
New York : McGraw-Hill, [2020]
Location
Call No.
Status
Nichols Adult Nonfiction
658.8343 PET
AVAILABLE
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30
2020
The expansion sale : four must-win conversations to keep and grow your customers
Peterson, Erik (Economist), author.
[United States] : McGraw Hill-Ascent Audio, 2020.
available online
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31
2015
Experiencia de cliente
González de La-Hoz, Marcos, author.
Madrid : LID, [2015]
available online
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931997100
32
2019
Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und binden
Anderson, David J., author.
Heidelberg : Dpunkt.verlag, [2019]
available online
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33
2006
Five star service, one star budget : how to create magic moments for your customers that get you not
Heppell, Michael.
Harlow, England ; New York : Pearson/Prentice Hall Business, 2006.
available online
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457242788
34
2020
Freedom within a framework : hearing the voice of the customer on the factory floor
Cafaro, Paul G., author.
New York : Productivity Press, 2020.
available online
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35
2019
Friction/Reward : be your customer's first choice
Hammond, Richard (Retail management consultant), author.
Harlow, England : Pearson, 2019.
available online
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36
2022
The frictionless organization : deliver great customer experiences with less effort
Price, Bill, 1950- author.
Oakland, CA : Berrett-Koehler Publishers, Inc., 2022.
available online
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37
2017
Gathering customer data
Lowdermilk, Travis, author.
[Place of publication not identified] : O'Reilly, [2017]
available online
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38
2018
Great customer experience starts with product management.
LeMay, Matthew, author.
Sebastopol, CA : O'Reilly Media, [2018]
available online
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39
2011
Growth or bust! : game-changing secrets from a leading corporate strategist
Faust, Mark.
Pompton Plains, NJ : Career Press, ©2011.
available online
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869836272
40
2012
How to identify the best customers for your business
Cespedes, Frank V., author.
Cambridge, MA : MIT Sloan Management Review, [2012]
available online
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909780199
41
2011
How to market to people not like you : "know it or blow it" rules for reaching diverse customers
McDonald, Kelly, 1961- author.
Hoboken, New Jersey : John Wiley & Sons, Inc., [2011]
available online
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724702338
42
1997
How to win customers and keep them for life
LeBoeuf, Michael.
[United States] : Simon & Schuster Audio, 1997.
available online
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43
2019
Hulu and Hang Understanding Viewer Sessions with Big Data
Beley, Catherine, author.
Data Science Salon, 2019.
available online
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44
2013
Innovating analytics : word of mouth index--how the next generation of net promoter can increase sal
Freed, Larry, author.
Hoboken, New Jersey : John Wiley & Sons, [2013]
available online
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919508983
45
2008
Inspired : how to create products customers love
Cagan, Marty.
Silicon Valley, Calif. : SVPG Press, [2008]
Location
Call No.
Status
Nichols Adult Nonfiction
658.575 CAG
DUE 04-18-24
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ocn301813823
46
2017
Inspired : how to create tech products customers love
Cagan, Marty, author.
Hoboken : Wiley, [2017]
Location
Call No.
Status
95th Street Adult Nonfiction
658.575 CAG
AVAILABLE
Naper Blvd. Adult Nonfiction
658.575 CAG
DUE 05-15-24
Nichols Adult Nonfiction
658.575 CAG
DUE 12-21-23 BILLED
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47
2017
Inspired : how to create tech products customers love
Cagan, Marty, author.
[Place of publication not identified] : Wiley, [2017]
available online
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48
2017
Jobs to be done : a roadmap for customer-centered innovation
Wunker, Stephen M., author.
New York : AMACOM, 2017.
Location
Call No.
Status
Nichols Adult Nonfiction
658.5038 WUN
AVAILABLE
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sky284149952
49
2016
Jobs to be done : a roadmap for customer-centered innovation
Wunker, Stephen M., author.
[United States] : Gildan Audio, 2016.
available online
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50
2017
Jobs to be done : a roadmap for customer-centered innovation
Wunker, Stephen M., author.
New York : AMACOM, American Management Assocation, [2017]
available online
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