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Author Barlow, Janelle, 1943- author.

Title A complaint is a gift : how to learn from critical feedback and recover customer loyalty / Janelle Barlow. [O'Reilly electronic resource]

Edition 3rd edition, revised and updated.
Publication Info. Oakland, CA : Berrett-Koehler Publishers, Inc., 2022.
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3193011~S1
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Description 1 online resource (224 pages)
Bibliography Includes bibliographical references and index.
Summary The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.
Subject Consumer complaints.
Customer services.
Consommateurs -- Plaintes.
Service à la clientèle.
Consumer complaints
Customer services
ISBN 9781523002955 (electronic bk.)
1523002956 (electronic bk.)
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