LEADER 00000cam a22004337i 4500 
003    OCoLC 
005    20240129213017.0 
006    m     o  d         
007    cr cnu|||unuuu 
008    220920s2022    cau     ob    001 0 eng d 
020    9781523002955|q(electronic bk.) 
020    1523002956|q(electronic bk.) 
029 1  AU@|b000072790650 
035    (OCoLC)1345254765 
037    9781523002955|bO'Reilly Media 
040    ORMDA|beng|erda|epn|cORMDA|dOCLCF|dOCLCQ|dOCLCO|dOCLCL 
049    INap 
082 04 658.8/343 
082 04 658.8/343|223/eng/20220920 
099    eBook O'Reilly for Public Libraries 
100 1  Barlow, Janelle,|d1943-|eauthor.|1https://id.oclc.org/
       worldcat/entity/E39PCjtrbkwb388BWmTChYPjP3 
245 12 A complaint is a gift :|bhow to learn from critical 
       feedback and recover customer loyalty /|cJanelle Barlow.
       |h[O'Reilly electronic resource] 
250    3rd edition, revised and updated. 
264  1 Oakland, CA :|bBerrett-Koehler Publishers, Inc.,|c2022. 
300    1 online resource (224 pages) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
504    Includes bibliographical references and index. 
520    The third edition of this bestseller (over 275,000 copies 
       sold) builds on the tested formula that helps 
       organizations recognize the value of complaints using 
       updated examples and concepts in the age of COVID-19. 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Consumer complaints. 
650  0 Customer services. 
650  6 Consommateurs|xPlaintes. 
650  6 Service à la clientèle. 
650  7 Consumer complaints|2fast 
650  7 Customer services|2fast 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9781523002955/?ar
       |zAvailable on O'Reilly for Public Libraries 
994    92|bJFN