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Author Scholderer, Robert, author.

Title Management von Service-Level-Agreements : Methodische Grundlagen und Praxislösungen mit COBIT, ISO 20000 und ITIL / Robert Scholderer. [O'Reilly electronic resource]

Edition 2., aktualisierte und erweiterte Auflage.
Publication Info. Heidelberg : Dpunkt.verlag, [2016]
©2016
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3175739~S1
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Description 1 online resource (1 volume) : illustrations
Bibliography Includes bibliographical references.
Subject Computer capacity.
Computer industry -- Customer services -- Management.
Information technology -- Management.
Management information systems.
Management Information Systems
Capacité de traitement.
Informatique -- Industrie -- Service à la clientèle -- Gestion.
Technologie de l'information -- Gestion.
Systèmes d'information de gestion.
Computer capacity
Computer industry -- Customer services -- Management
Information technology -- Management
Management information systems
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