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Author Behar, Howard.

Title It's not about the coffee : leadership principles from a life at Starbucks / Howard Behar with Janet Goldstein.

Publication Info. New York, N.Y. : Portfolio, 2007.
Location Call No. Status
 95th Street Adult Nonfiction  658.4092 BEH    DUE 10-08-21
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Description xix, 183 pages ; 21 cm
Bibliography Includes bibliographical references (pages 171-173) and index.
Contents It's about the people-all the people -- Know who you are : wear one hat -- Know why you're here : do it because it's right, not because it's right for your resume -- Think independently : the person who sweeps the floor should choose the broom -- Build trust : care, like you really mean it -- Listen for the truth : the walls talk -- Be accountable : only the truth sounds like the truth -- Take action : think like a person of action, and act like a person of thought -- Face challenge : we are human beings first -- Practice leadership : the big noise and the still, small voice -- Dare to dream : say Yes, the most powerful word in the world.
Summary During his years as a senior executive at Starbucks, Behar helped establish the Starbucks culture, which stresses the importance of people over profits. Now he reveals the ten principles that guided his leadership--and not one of them is about coffee.--From publisher description.
Subject Behar, Howard.
Leadership -- Psychological aspects.
Customer relations.
Added Title It is not about the coffee
Leadership principles from a life at Starbucks
ISBN 9781591841920
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