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Author Liker, Jeffrey K., author.

Title The Toyota way to service excellence : lean transformation in service organizations / Jeffrey K. Liker, Karyn Ross.

Publication Info. New York : McGraw-Hill Education, [2017]
Location Call No. Status
 Nichols Adult Nonfiction  338.7338.76292096292 LIK    AVAILABLE
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Description xxviii, 419 pages ; 24 cm
Bibliography Includes bibliographical references (pages 401-405) and index.
Subject Toyota Jidōsha Kabushiki Kaisha -- Management.
Automobile industry and trade -- Japan -- Management.
Lean manufacturing -- Japan.
Added Author Ross, Karyn, author.
ISBN 9781259641107 (hardback : alk. paper)
1259641104 (alk. paper)
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