| Description |
142 pages ; 22 cm |
| Note |
"Conflict communication series"--Front cover. |
| Summary |
"This . . . book on EAR Statements for verbal communication will come in handy in all kinds of upset situations: family conflicts, workplace disputes, neighbor controversies, and any other setting. A simple statement communicating empathy, attention and/or respect to an angry, sad, mentally ill or any upset person at any time can work wonders in minutes. This book gives over twenty examples of applying this method in families, communities, customer relations, workplace, political discussions, business, police encounters, racial conflicts, schools, mental health settings, and others. Empathy, attention and respect are what . . . people are looking for, especially when upset or in a conflict. This book will give you the details of how to calm upset people with EAR"--Adapted from OCLC. |
| Bibliography |
Includes bibliographical references (pages 138-139). |
| Subject |
Conflict management.
|
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Interpersonal conflict.
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Empathy.
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Attention.
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Respect.
|
| Added Title |
Calming upset people with empathy, attention, respect |
| ISBN |
9781950057207 (pbk.) |
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