| Description |
1 online resource (xvii, 365 pages) : illustrations |
|
text file |
| Series |
Listen Alaska.
|
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
| Summary |
"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."--Chapter Two. The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward |
| Language |
English. |
| Subject |
Total quality management in government.
|
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Administrative agencies -- Management -- Evaluation.
|
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Nonprofit organizations -- Management -- Evaluation.
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Benchmarking (Management)
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Performance standards.
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Organizational effectiveness -- Measurement.
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Benchmarking |
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Qualité totale dans l'administration publique. |
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Administration publique -- Gestion -- Évaluation. |
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Associations sans but lucratif -- Gestion -- Évaluation. |
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Étalonnage concurrentiel. |
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Rendement au travail -- Normes. |
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Efficacité organisationnelle -- Mesure. |
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Administration publique. |
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Organisations non lucratives. |
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Evaluation. |
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Analyse coût-efficacité. |
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Contrôle de qualité. |
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Administrative agencies -- Management -- Evaluation |
|
Benchmarking (Management) |
|
Nonprofit organizations -- Management -- Evaluation |
|
Organizational effectiveness -- Measurement |
|
Performance standards |
|
Total quality management in government |
|
Balanced Scorecard |
|
Nonprofit-Bereich |
|
Balanced Scorecard. |
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Kvalitetskontroll. |
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Resultatanalys. |
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Tjänstekvalitet. |
| Other Form: |
Print version: Niven, Paul R. Balanced scorecard step-by-step for government and nonprofit agencies. 2nd ed. Hoboken, N.J. : J. Wiley & Sons, ©2008 9780470180020 0470180021 (DLC) 2007051409 (OCoLC)184982514 |
| ISBN |
9781119197287 (electronic bk.) |
|
1119197287 (electronic bk.) |
|
9780470327982 (electronic bk.) |
|
0470327987 (electronic bk.) |
|
9781118045268 |
|
1118045262 |
|
6611381724 |
|
9786611381721 |
|
1281381721 (electronic bk.) |
|
9781281381729 (electronic bk.) |
|
(Cloth) |
|
(cloth ; alk. paper) |
| Standard No. |
9786611381721 |
|
9781118045268 |
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