| Description |
250 pages ; 23 cm |
| Bibliography |
Includes bibliographical references (pages 241-242) and index. |
| Contents |
Gain absolute and total self-control -- Construct a consent zone -- Link inside the consent zone -- Lead inside the consent zone -- Create a bulletproof argument -- Know what to say, when to say it, and what not to say -- Assemble an arsenal of magic words and phrases -- Craft surgical strike questions -- Cinch consent -- Throw a "hail Mary" -- Finesse consent from family and friends -- Win the war of words in writing -- Win the war of words on the telephone -- Win the war of words with an audience -- Win the war of words at a meeting -- Heavy metal moves -- Mediation, arbitration, and collaborative dispute resolution -- Cross-cultural persuasion. |
| Summary |
Introduction -- Gain absolute and total self-control -- Construct a consent zone -- Link inside the consent zone -- Lead inside the consent zone -- Create a bulletproof argument -- Know what to say, when to say it, and what not to say -- Assemble an arsenal of magic words and phrases -- Craft surgical strike questions -- Cinch consent -- Throw a "Hail Mary" -- Finesse consent from family and friends -- Win the war of words in writing -- Win the war of words on the telephone -- Win the war of words with an audience -- Win the war of words at a meeting -- Heavy metal moves -- Mediation, arbitration, and collaborative dispute resolution -- Cross-cultural persuasion -- Epilogue. |
| Subject |
Interpersonal conflict.
|
| ISBN |
9781601631817 (pbk.) |
|
1601631812 (pbk.) |
|
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