| Description |
xv, 221 pages ; 24 cm |
| Bibliography |
Includes bibliographical references (pages 205-212) and index. |
| Contents |
Prologue: Outstanding leaders make businesses indispensable -- Your business needs to be indispensable -- The right leadership -- The right vision -- The right culture -- The right people -- The right trust and empowerment -- The right change management practices -- How the ensure lasting indispensability -- Epilogue: Just keep it real! |
| Summary |
"The Merriam-Webster Dictionary defines "indispensable" as being absolutely necessary and not subject to being set aside or neglected. Indispensable: Build and Lead A Company Customers Can't Live Without provides a framework that you can follow to transform your business and features dozens of examples from industry including those drawn from Amazon, Uber, Facebook and more. Each business example illustrates how the concepts offered in the book are already being used to make businesses indispensable in the marketplace. Keep in mind, though, only your customers can decide if your business is indispensability. Indeed, what we think of our businesses and their ability to delight our customers is irrelevant. It is customers who determine who is indispensable. We don't get a vote on that. However, there are steps that we can take to improve our chances" -- Provided by publisher. |
| Subject |
Customer services.
|
|
Customer relations.
|
| ISBN |
9781630061838 (hardcover) |
|
1630061832 (hardcover) |
|
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